Return and exchange

The consumer has the right to withdraw from the contract within 14 days from the date of receipt of the goods without paying compensation and without stating a reason.
In order to exercise his right of withdrawal, the User must notify Petit Fleur EOOD of its decision to withdraw from the contract with an unequivocal statement. The user may use a form according to the model Annex №6 of the CPA:

https://kzp.bg/standarten-formulyar-za-uprazhnyavane-pravo-na-otkaz-pri-online-pokupki

or other forms of communication (letter by post or e-mail)

Art. 13. (1) The consumer shall not have the right to withdraw from the contract in case the subject of the same are:

1. for delivery of goods made to order of the consumer or according to his individual requirements;
2. for the supply of goods which, by their nature, may deteriorate or have a short shelf life;
3. for the delivery of sealed goods which are unsealed after delivery and cannot be returned due to reasons related to hygiene or health protection;

The User is obliged to return the goods at his own expense together with the receipt and invoice, if any, by handing them over to Petite Fleur or to an authorized person within 14 days from the date on which the User has exercised his right to withdrawal from the contract.

Upon return, the goods must be in their original packaging, without traces of use or distortion of trade. Petite Fleur refunds to the User the price paid by him for the returned goods by bank transfer. The amount is refunded within 14 days to the bank account provided by the user.

Petite Fleur has the right to postpone the refund until the goods are returned or until proof is provided that the goods have been sent back, whichever comes first.

In the event that the User fails to fulfill his obligation under paragraph 5 without notifying Petite Fleur of the delay and without providing a valid reason for the same, it is considered that he has withdrawn his statement of waiver of the contract.

When Petite Fleur has incurred costs in connection with the performance of the contract and the User withdraws from the contract, Petite Fleur has the right to withhold the relevant amount for the costs incurred or demand their payment.

In case there is a declared refusal of the User from the contract, "Petit Fleur" Ltd. will refund the value of the goods subject to the contract, without undue delay and in any case not later than 14 days from the date of notification of the decision of the User to withdraw from the contract. The consumer must return the goods without undue delay and in any case no later than 14 days from the day on which he informed about his withdrawal from the contract. The goods should be returned without damage with the accompanying documentation, "Petit Fleur" Ltd. reserves the right in case the returned goods have visible traces of use, missing accessories and / or without the accompanying documentation, to decide whether to accept the returned goods.

The buyer is not entitled to return swimsuits, underwear, jewelry and glasses. The Seller reserves the right not to accept the return of these items and not to refund the amount paid by the Customer under Art. 57. of the CPA. For the avoidance of any doubt - upon return by the Customer of swimwear, underwear, jewelry and glasses, the Seller undertakes to return the goods back to the Buyer, and the transport costs are at the expense of the latter.

In case of established non-compliance of the delivered goods with the order, the customer has the right to file a complaint within two years of delivery of the goods, but not later than two months from establishing non-compliance with the agreed, according to Art. 126 para 1 of the CPA.

In case the claim is justified, the customer can choose the way to satisfy the claim - by replacing the product with a new one, corresponding to the contract of sale or repair, if the replacement is not possible. The term for satisfaction of a well-founded claim is within one month, according to art. 113 para 2 of CPA.

The customer has no right to claim a refund of the amount paid by him or reduce the price if the merchant agrees to satisfy the claim in one of the above two ways.

The complaint is submitted to the company. In order for the claim to be accepted, the customer must apply the goods as follows: properly stored; without attempts to be repaired or corrected, accompanied by the documents received upon delivery - receipt, invoice and other documents establishing the non-conformity of the goods.